Automox

Forum for AX newbs and vets ,alike!

  • 561 Topics
  • 2,111 Replies
Nic-Automox
Nic-Automox
started this topic

Tip of the day: Upload a profile picture

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561 Topics

I
it_stuckNovice
shared in Automox

Automox Console Timeout

Hi Team,The Automox Console seems to have a very quick timeout on a session.Is there a way we can choose the timeout?It would also be useful if there was a way of enabling conditional access rules to say, that login request coming from a specific IP is trusted and therefore doesn’t require MFA?Cheers. 

1
A
1 year ago
C
Chris WRookie
shared in Automox

Pending Restarts not recognised

Hi folks, I’ve noticed our instance of Automox has stopped recognising pending restarts on our Windows Servers - I’ve double-checked on the devices and remote PS to confirm.Is anyone else seeing this or know what I could do to troubleshoot on our side?Thanks heaps :)

2
C
1 year ago
B
battleaxe59Rookie
shared in Automox

Latest version of client, but disconnected in console

It would seem 75% of my machines picked up the latest update in November, but then stopped communicating with the server.  Pushing a reinstall doesn’t work since the latest is already installed and most uninstalls are failing as well.  Thoughts? 

1
A
1 year ago
I
idfNovice
shared in Automox

Reboot Notification Linux

I see there are reboot notifications for Mac and Windows, but is there any support for reboot notifications on Ubuntu? If not, is this planned?

2
O
1 year ago
A
AngusRookie
shared in Automox

Single Sign On

has anyone any details on how to implement single signon?

1
A
1 year ago
jbh
jbhPro
shared in Automox

Feedback on the Automox Reports (or my wishlist)

It would be really nice if I could have the option to go to the reports page and click on a date range and see what items are scheduled to patch (if it’s in the future), or what did patch (if it’s in the past).

1
Vania-Automox
1 year ago
I
it_stuckNovice
shared in Automox

Bulk Ignore Software / Patches

Would it be possible to bulk ignore patches? Microsoft released a couple of seriously broken patches, and at the moment I have to manually ignore them as per: It would be useful to have a tick box like we have under a device here; to bulk ignore patchesCheers.

2
jbh
1 year ago
L
LGuillowRookie
shared in Automox

Tablets

What are you doing for updates for your tablets?

0
L
1 year ago
B
Bill_YuRookie
shared in Automox

MacOS Updates not applying

Happy Holidays Automoxers!For some reason a majority of our mac endpoint are not receiving the Mac Big Sure updates to 11.6.1 or 11.6.2. Our user see the Automox System Update Notification, click now, and nothing seems to happen.Some of our users will eventually get the Automox Reboot notification window, but when they click on it, they are logged out instead of a restart. When we check the activity logs, we see that our mac endpoints have had all the apps as well as as Mac OS 11.6.2 update installed. However, when we go to check the OS version, we see nothing has been updated.We are using jamf pro, with filevault enabled, and jamf connect. Any advise would very much apprecaited! 

7
A
1 year ago
jbh
jbhPro
shared in Automox

Make one common change to 100+ policies - best method?

I have a couple hundred policies in Automox for patching.  If I want to make a change to all of them, there are multiple ways to do it via API.  I’m wondering what the most efficient method for doing it is. For example, if I just want to change the patch severity on all of them from, say “high” to “low” - what’s the recommended method for doing that on 100+ policies?

6
A
1 year ago
toddedwards
toddedwardsRookie
shared in Automox

Older OSs

Anyone have examples of supporting a mix of RHEL 5,6,7 and older oracle instances with older repositories?

1
A
1 year ago
I
it_stuckNovice
shared in Automox

Agent Settings & Comms

HiPlease can someone let me know how often the agent pulls settings from the console?I’m having a spot of bother with changing the WSUS settings, as per the screenshot.I’m setting a number of patches to ignore, but something isn't quite right and the patches are redeploying, even though Automox is set to ignore them.These are the setting I'm desperately trying to update on the agents deployed (to block those broken windows patches).Cheers.

0
I
1 year ago
M
Mike_HawkinsRookie
shared in Automox

Firefox not updating

Hi all, I’ve realised that Firefox doesn’t appear to be updating in our environment for most users and this appears to be because we’re using the British language (EN-GB) version. Is this currently unsupported in Automox? It looks like the EN-US client gets updated fine. I guess I might need to setup a worklet to patch it manually for the moment. Kind Regards, Mike

1
A
1 year ago
T
trillyPower User
shared in Automox

InTune MDM but what about Automox

A while ago we ditched our then MDM and moved over to InTune to take on our MDM capabilities. Additionally, move our imaging solution to InTune as well. As we had Automox it was meant to be a fairly light implementation with Automox undertaking OS and 3rd party updates and InTune doing the rest. Long story short our light implementation seems to have backfired as between Automox and InTune something is causing devices to fail updates. We have engaged an external resource familiar with Intune but not Automox and at a follow-up call next week I am pretty sure we are going to here we need to make a choice between one or the other, InTune or Automox. Posting here if anyone else has found themselves using InTune and whether they encountered issues using alongside Automox. I get at a level these products overlap and compete but in others they don’t. Interested in other peoples views and experiences to help which direction and or questions, would be very much appreciated.

10
M
1 year ago
J
James_WaitheRookie
shared in Automox

Automox Agent autoupdate Linux

Can anyone describe how amagent autoupdates on linux, such as it doesn’t use apt.  I need technical details of the process to satisfy a very technically savy user - developer/programmer.  ThanksJames

0
J
1 year ago
R
RyanNovice
shared in Automox

Testing Evaluation Code

I just had my first proper go at adapting some stock worklet code to install some different software and noticed that testing evaluation code in Automox isnt terribly practical. According to the docs “Manual Execution… triggers the remediation script regardless of the compliance status of the device.” So when using manual execution (which is the easiest way to test new worklets) the evaluation code is completely ignored. I think the solution I would like to see would be a manual execution “Debug” mode that you could run to test both evaluation and remediation code, and would preferably also return the full output from both scripts (feedback from the scripts themselves seems a bit thin atm, so it would be nice if the activity log or something was more verbose). Am I just doing things wrong atm or is this actually a worthwhile suggestion? How does everyone else go about testing their scripts before running them in production?

9
P
1 year ago
Brittany-Automox
Brittany-AutomoxAutomox Employee
shared in Automox

[VIDEO: 2min watch] - Get Oriented in the Automox Console

In this video, we’ll help you get your bearings in the Automox console so you can effectively and efficiently manage your IT ecosystem. Want to try it for yourself? Sign up for a free trial.

810
Brittany-Automox
1 year ago
S
StevenRookie
shared in Automox

New IT studemt

Hello everyone,  I'm new on here and also a new IT student aspiring to become a cybersecurity expert.. I'll be so happy to make new friends in my new career to help me walk through.. I have been watching a lot of tutorials on automox and I believe I'll meet the right people in this community to help me drive through Best regards 

2
S
1 year ago
B
Bill_YuRookie
shared in Automox

Mac OS updates not applying

Happy Holidays Automoxers!For some reason a majority of our mac endpoint are not receiving the Mac Big Sure updates to 11.6.1 or 11.6.2. Our user see the Automox System Update Notification, click now, and nothing seems to happen.Some of our users will eventually get the Automox Reboot notification window, but when they click on it, they are logged out instead of a restart. When we check the activity logs, we see that our mac endpoints have had all the apps as well as as Mac OS 11.6.2 update installed. However, when we go to check the OS version, we see nothing has been updated.We are using jamf pro, with filevault enabled, and jamf connect. Any advise would very much apprecaited!

0
B
1 year ago
jbh
jbhPro
shared in Automox

Best method to force server reboots every month at end of maintenance window?

We have >1K servers that are distributed among ~50 different groups and policies that patch according to specific maintenance windows based on the application they run.Our policies allow the server to reboot if the patch being applied requires it, but I’d like ALL the servers to reboot at the end of the monthly maintenance window regardless of installing any patches.What’s the recommended way to implement this?

4
jbh
1 year ago
Peter-Automox
Peter-AutomoxAutomox Employee
shared in Automox

About Vulnerability Sync

Introduction See it in Action What is Vulnerability Sync? How does it Work? How Does Automox Consume the Scan Data? How do I Patch the CVEs, are Reboots Automatic?  What Errors may I see?  What Does Each Task Status Mean? What are the Technical Constraints? Frequently Asked Questions Conclusion IntroductionVulnerability detection and remediation play critical roles in protecting your environment from the “easy” stuff, aka known issues. However, different teams often own detection of the vulnerability vs actually remediating it.  Historically, the process of patching detected vulnerabilities is disjointed and arduous. That’s why we created Vulnerability Sync.  See it in Action What is Vulnerability Sync?Vulnerability Sync is an all new Automox feature that can consume vulnerability scan data from Crowdstrike, Rapid7, Tenable, and more to quickly remediate those detected vulnerabilities with Automox. How does it Work?Vulnerability Sync consumes vulnerability scan data from a number of ve

2430
Peter-Automox
1 year ago
I
it_stuckNovice
shared in Automox

Automox Community Dark Theme

Hi Team,Please could anyone let me know if there is a way to have the new community site use a dark theme, the old one was perfect.Cheers.

1
Brittany-Automox
1 year ago
Pablo_1010
Pablo_1010Rookie
shared in Automox

Large files generated by the agent

We have had problems with large files that are generated in the path C: \ ProgramData \ amagent in some cases we saw files of up to 120 GB. We do not know why the agent is taking this behavior, has this happened to someone else?  

9
Pablo_1010
1 year ago
Nic-Automox
Nic-AutomoxFormer Automox Employee
shared in Automox

Revenge of the helpdesk software poll

Redoing this poll from February '19 to see if anything has changed in terms of which helpdesk software everyone is using. We’re using this data to help us determine which helpdesk software might be worth integrating with Automox in the future, so please let your vote be heard! Spiceworks Freshdesk Jira Service Desk ServiceNow ITSM Zendesk Connectwise Manage HappyFox Salesforce Service Cloud ServiceDesk Plus SolarWinds Service Desk Agiloft Service Desk BMC Remedy Freshservice Kace Kayako Kustomer Sysaid TeamSupport Track-It Zoho Desk 0 voters

8
askornia
1 year ago
askornia
askorniaNovice
shared in Automox

Multiple Windows Versions Throughout Enterprise

I’m curious if anyone out there has several versions of Windows 10 throughout their enterprise? Currently we have mostly Enterprise, but have a swath of Professional machines in the wild.I ask because it’s extremely difficult to manage Microsoft Store App vulnerabilities and updates for PRO machines. 

0
askornia
1 year ago

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