Worklets
Product Roadmap
Automox Console
Talk to Support
Start Free Trial

Community Hub
Forum
Automox Platform Info
Using Automox

Using Automox

Sharing is caring, so we'll share our best practices and tips for using Automox. Ask your questions to make the most of your Automox experience!

593 Topics
2,064 Replies

When you subscribe we will email you when there is a new topic in this category

593 Topics

Recently active

Most replies Most views Newest first

jaldeguerRookie

posted in Using Automox

Deploy AutomoxAgent to macOS via Microsoft Endpoint Manager (intune)

I have created a deployment configuration via the Microsoft Intune dashboard. Before I deployed the app I had to convert it to an intunemac using IntuneAppUtil. In my Intune dashboard, it says the app has been installed on the macOS (Big Sur) device. Using the terminal I can indeed see the agent installed in /usr/local/bin/amagent. But when I checked my Automox devices dashboard I don’t see the device registered. Has anyone done this before successfully what additional steps have you done? Screen Shot 2021-09-02 at 3.55.18 PM1118×623 47.8 KB Thanks.

danrubinsRookie

posted in Using Automox

Feature request: Crowdstrike deploy via tags

We’ve been making good use of the Automox Agent Deployer and it really has helped us get started quickly. As we enter the next phase of our rollout, we want to target deployments with a given Automox Key to a subset of machines that share a Crowdstrike Host Group with machines we don’t want to target - so we’d really like to be able to deploy using FalconGroupingTag and SensorGroupingTag.I think our workarounds would be move machines into different Crowdstrike Host Groups, which would be challenging due to our other integrations, or manually run the script against each host via Crowdstrike RTR, which would require other development work and doesn’t make use of the excellent Automox Agent Deployer that is already built.

asked in Using Automox

Scan without patching for a baseline report

Is it possible to create a policy to scan a group of devices for missing critical patches then create a report the breaks out which critical patches are missing. We do not want to patch those devices with this policy, only scan.

sparrowhawkNovice

asked in Using Automox

Automatically disable patch after specified number of failed attempts

This doesn’t happen too frequently, thankfully, but when it does it can be very frustrating for end users.A patch that requires a reboot fails to install so Automox tries again on the next scheduled run. As I find I have to run schedules often to keep up with the number of patches, this can mean that a user has to reboot every day.What I’d like is the ability to disable a patch after a number of failed attempts so that this doesn’t happen. I’d also like to be notified about this so that we can investigate the cause.As we get too many failure notifications we’ve actually turned these off for now anyway.Does anyone have any thoughts or suggestions on this?Thanks

asked in Using Automox

Patching and Completion Notification

Hello, I would like to notify end users once their patching is completed so that they know if it is okay to shut down their device.If a device is shut down, logged out, or put in sleep mode, the patching will fail. I’ve noticed this multiple times with testing on different devices. There is no real way for an end user to know when their patches have been updated. Furthermore, on Automox I am able to see each “Device Status” as “Refreshing” when updates are being conducted, and “Ready” once they are complete.I would like confirmation that Refreshing = Patching. With that wording it is a little confusing.I have ran manual patches on certain devices that will begin “refreshing” and after completion, they will turn to the “ready” state. Although I will still see the same patches needing an update in the “Software” section of the device. Does anyone know why this is happening? It is as if the patch runs and after completion nothing actually happened with those items that needed to be patche

asked in Using Automox

Group Parameter in MSI Installer

Good Afternoon,I’m planning on deploying via GPO using MSI. I’ve gotten the ACCESSKEY entry added to the MSI using Orca. I was hoping to assign device group membership as well. Could someone please provide the syntax for this? I haven’t had any luck, and am not finding any documentation. I tried the following with no success:Property: GROUPValue: “Default/Parent Group/Device Group”Thanks!

asked in Using Automox

Incorrect Machine Restart States

Hi there,I’ve been experiencing an issue on certain clients where the Automox device section states “Reboot Required” even when a reboot has been administered, in some cases multiple times. I’ve tried manually restarting, restarting from the Automox client, CLI restarts, etc. The message is persistent. This seems to only apply to macOS devices. Any ideas?Best,Dane

asked in Using Automox

How to enforce Macos reboot after Macos patching

Hi I would need some adviceI use policy “Patch recently released macOS updates”. It shows a pop-up window and if user click on “patch”, e.g. MacOS 14.3.1 is upgraded to 14.4. But I see it has two IFIf user does not click on “patch” button, MacOS is not updated If he does it, MacOS is not restarted. There is just notification in Settings icon, but my users ignore it. Is not there any way to enforce patching even if user does not click “Patch” button? Is not there any way how to significantly show to user he should reboot? And if he does not reboot, reboot is forced e.g in 48 hours? Thank you for you helpAldomoro

jfranciscoRookie

asked in Using Automox

Microsoft Teams failing to apply patch because it is currently running.

Any solutions to the output below? We have such low compliance because everyone uses Teams. Failed to apply patches ("Teams Machine-Wide Installer..."): Error: Microsoft Teams is unable to patch because it is currently running.

jack.smithAll Star

asked in Using Automox

Mac OS Automox Remote Control would like to record this...

Anyone have a guide on setting up MDM to approve this?

Afonso_Alves_31Pro

asked in Using Automox

Patching Adobe Creative Cloud

Does automox has an adobe creative cloud patch coming up?

CarsonRookie

posted in Using Automox

Feature request: Direct Uninstall via Automox Console!

While the need to install critical software is often urgent, we are finding the need to track and remove unwanted software to be equally pressing in some cases. I see that substantial and ongoing work is being done on Automox Worklets which uninstall software. That leads me to wonder whether tracking and removal of software might some day go “mainstream” in Automox and be managed directly through the Automox console. For example, perhaps there could be an Automox Policy which reports ALL packages installed on an end point and can be used to trigger uninstall logic on some subset of these. Am I totally off-track here? Please enlighten!

asked in Using Automox

Automox install failing on Mac

While running this command: sudo launchctl load /Library/LaunchDaemons/com.automox.agent.plistI am seeing this error:Load failed: 5: Input/output errorTry running `launchctl bootstrap` as root for richer errors===I’m installing Automox on a Mac from the installer file. I can see the Mac from the Automox console.

asked in Using Automox

Known Behavior of execmd.ps1?

Looking to validate events from an EDR related to amagent activity. Are these known behavior?The script C:\programdata\amagent\execdir775765479\execcmd799295514.ps1 attempted to create a viewable window, by calling the function "CreateWindowExW". The operation was successful.The script C:\programdata\amagent\execdir775765479\execcmd799295514.ps1 attempted to modify the next instruction to execute in the process "C:\Windows\SysWOW64\WindowsPowerShell\v1.0\powershell.exe". The operation was blocked and the application terminated by Cb Defense.

Maulik_BusaNovice

asked in Using Automox

failed updates for devices

Hi Everyone, im newbie for Automox and still easing my path through this new platform.Here’s the little info before i ask my question. So we have got more than 150 devices registered in Automox so far now. we have created couple of policy which patching throughout all week and im still thinking we dont need this much policy on place to be honest cause it’s just crating confusion(see attached screenshots). After all this policies in place we are still not able to get most devices compliant in our dashboard. its indicating almost 70 to 80 percent devices are failed to updates and 40 percent device required reboot to compliant.. we tried to set reboot deferral to 2 times from 3 times before but still no luck.. so is there any way we can set this policies in such a way we can achieve more devices compliant and is there any way from we can start to troubleshoot those failed updates device.. i know its a too much information there but im hoping to get guidance from this awesome community. T

bwilsonmsiRookie

asked in Using Automox

Agent behavior during check in for missed policies

If we have the two policies below1) Servicing Stack - running at 8:00 am2) Windows Updates - running at 9:00 am If the device powers on at 9:30 and the Automox agent checks in and sees the 2 missed policies, which one is processed first?If the device powers on at 8:59 am and the Automox agent checks in and sees the 1 missed policy as it hits the schedule for the second, which is processed first? Thanks for your help.

MD Shoaib PashaNovice

asked in Using Automox

Dynamic groups in Automox.

Hi,In Automox, do we have Dynamic group populated? Instead of static group or manual group?

FCPMoxGuyRookie

posted in Using Automox

Automox detects an Older version of Google Chrome that doesn't exist

Hey all, Ran into a very strange situation where I have a windows endpoint that is attempting to patch an older version of Google Chrome and all my activity logs say that chrome is patching successfully, however when i look at the device record, Automox still tells me the older version of Chrome is installed (version 66 strangely enough) and that the app hasn’t patched successfully. when I RDP’d over to the PC, i can see that the latest version of Chrome is installed and there are no older versions of chrome that i can see. As you can imagine it is a buzz conversation amongst our IT SecOps team because Chrome 66 is of course absurdly old. I’m not exactly sure where else i can look to find where automox is detecting this older version of chrome that doesnt seem to be installed. Any suggestions or ideas would be appreciated.

CNYMetalGuyRookie

asked in Using Automox

Automox confusing host names/fqdn

I am onboarding my devices having come from another product. I am having issues correctly onboarding my 4 DNS servers (ubuntu) and my webserver (ubuntu) I onboarded my webserver first, it registered and initially displayed the correct info in the System Details. I proceeded to onboard DNS01 and I received the Slack message it hit my account. When I went to device details DNS01 is not in the list and my webserver is now displaying the DNS01 fqdm in system details. Any ideas to either correct this within the GUI or manually edit the details on the endpoint?

MD Shoaib PashaNovice

asked in Using Automox

Linux Patch Targetting

Hi,While creating Patch All Except Policy for Linux. Which Patches do we need to include to be installed?What is best recommendation for patching Linux?

MD Shoaib PashaNovice

asked in Using Automox

SSO or Email & Password

Hi team,In our environment, SSO is Enabled for the Zone and during failover of SSO. Can we use Email-ID and Password as an alternate method to login to the Automox Console.Thanks,Shoaib

MD Shoaib PashaNovice

asked in Using Automox

User - Roles and Permissions

Hi Team,As per the below article, Automox supports six role-based access controls (RBAC). But in the same doc we have one more role named as Helpdesk operator, and it has privilege to take Remote session as well. By default, does this role only used by Automox Support Team? or it can be assigned this role to Zone users?Ref: Roles and Permissions – Automox Thanks,Shoaib

MD Shoaib PashaNovice

asked in Using Automox

OS Patch Management

Hi Team,While creating Groups we have a session called OS Patch Management. Where under that we have settings only for Windows and macOS nodes, so we need to know for Linux which is the recommended settings to be used?Can you please confirm if these settings applicable for Linux OS? if yes, what are the recommended settings to be used?If this Session is not applicable, then what settings do we need to be set?Ref: OS Patch Management Settings for Groups – AutomoxThanks,Shoaib

pgajwinstonRookie

asked in Using Automox

Filter on critical severity - Is your filter working?

For the past 2 months, our console fails to be able to report on severs that have high or critical severity. We are seeing an issue again when we try to filter devices by Severity for Critical or High patches, where it fails to load any devices. We have a major patch window coming up on Saturday, and not having this available will mean that we need to manually verify patching on the majority of our servers, which is not acceptable. Is anyone else seeing this or is this local to our Automox console?

asked in Using Automox

Register automox device on Intune

Hello, We are currently using Automox to manage our linux device. Our user have to register frequently from the intune portal so that their device show in intune.I would like to know if it is possible to register automatically from automox to intune without any action from our user? Best regards

1
2
3
4
...
24

Page 1 / 24

Powered by Gainsight

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Username *

E-mail address *

Country *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK